MATSUKUMA, Cláudia Maria de Oliveira; HERNANDEZ, José Mauro da Costa. CLIENT SATISFACTION RESEARCH. Revista de Negócios, [S.l.], v. 12, n. 2, p. 85-102, nov. 2007. ISSN 1980-4431. Available at: <https://proxy.furb.br/ojs/index.php/rn/article/view/455>. Date accessed: 07 dec. 2021. doi: http://dx.doi.org/10.7867/1980-4431.2007v12n2p85-102.